Complaints

Did something go wrong? We'll work it out together. Let us know about the problem using the complaint form.

When shipping the goods, please:

pack the returned item in suitable, sturdy packaging to prevent any further damage or other deterioration,
Deliver the goods being returned in person or via any delivery service to the address: U Tkalcovny 771, Volyně 38701, Czech republic
Do not send the package cash on delivery; we cannot accept such shipments.

Claim Processing Procedure

We have 30 days to process a claim, but we strive to keep the processing time as short as possible.

Contact

Heipe s.r.o. ,
with its registered office at Kurzova 2246
155 00 Prague 13 – Stodůlky
Czech republic
(please do not send any goods for a claim to this address)

Email: info@minibike-shop.com
Phone: +420 606 561 426 (Mon–Fri 7:00 a.m.–3:00 p.m.)

Return Policy

The buyer is required to inspect the delivered goods without undue delay and to notify the seller of any defects found within 5 days.
The buyer must report any defects in writing (via email) within 5 days of receiving the goods. In the written notice, the buyer must specify the defects found. The buyer must describe the nature of the defects and how they manifest. The buyer must send the written notice to the seller’s registered office.
A copy of the invoice and proof of delivery and payment for the goods for which a claim is being made must be submitted with the claim.
The seller assumes no liability for damages resulting from the operation of the products, their functional characteristics, or damages resulting from improper use of the products, as well as damages caused by mishandling. Defects of this nature are not covered by the warranty.
The seller undertakes to inform the customer of the method of resolving the complaint no later than three days after receiving the complaint.

The rights and obligations arising from defective performance are described in greater detail in the Terms and Conditions.