Exchanges and Returns (Withdrawal from the Purchase Agreement)
Didn't get the right size? Did you order a different item than you need? Or did you simply change your mind about your purchase? These things happen. Below, you'll find everything you need to know about exchanging or returning items.
RETURNS
If you made a purchase from us as a consumer—that is, not as part of a business activity—you may cancel the purchase agreement within 14 days of receiving the item without giving a reason.
Please note that if the returned item is damaged, excessively worn, soiled, or otherwise degraded as a result of handling beyond what is necessary to inspect the item, the refund amount may be reduced proportionally to reflect the decrease in the item’s value.
How do I proceed?
1. Prepare the items for return
Pack the item securely to prevent damage during shipping. If you have the original packaging, we recommend using it.
3. Please send us the merchandise
Please send the package to the address designated for returns:
Minibike-shop
U Tkalcovny 771
387 01 Volyně
Czech republic
Please send the merchandise only to this address.
2. Attach the necessary information
Please include the completed contract cancellation form (found below) with your shipment. This will help us identify which order the items belong to and process your request as quickly as possible.
4. Now it's up to us
As soon as the securely packaged and undamaged items to be returned arrive at the designated address, we will process the refund as quickly as possible.
Please do not send us any goods with payment on delivery. We cannot accept shipments sent in this manner.
For large items, such as motorcycles, ATVs, or buggies, we recommend contacting our customer service before shipping. We will work with you to arrange a suitable shipping method.
EXCHANGING ITEMS
Do you need a different size helmet, protective gear, or a different product variant?
Contact us, and together we’ll check whether we have the requested variant in stock and determine the best way to handle the exchange.
To speed up the process, another option is to return the item or cancel the order (see above) and place a new order.
Email: info@minibike-shop.com
TIP: Have your order number and the name of the item you want to exchange ready. This will speed up the process.
FAQ
When will I get my money back?
We will refund your money in accordance with the legal requirements without undue delay, no later than 14 days after you withdraw from the contract. We may wait to issue the refund until we receive the returned merchandise or until you provide proof that you have shipped it to us.
You will also be refunded the cost of the original shipping, up to the amount corresponding to the least expensive shipping method offered. The customer is responsible for the cost of shipping the goods back to us.
I haven't received the refund for the returned item. What should I do?
If you have already returned the merchandise and have not yet received your expected refund, please contact us. We’ll be happy to check the status of your return. Contact us by phone at +420 606 561 426 or by email at info@minibike-shop.com.
Please have your order number ready so we can process your request more quickly.
Can I send a package to a pickup location?
Please send packages exclusively to the address U Tkalcovny 771, Volyně 387 01, Czech republic. Packages sent to parcel lockers or pickup locations will not be accepted due to capacity and time constraints. Similarly, we are not obligated to accept packages sent cash on delivery. Thank you for your understanding.